What happens if an order arrives damaged, wrong, or doesn't arrive.
Research products, not consumer goods
Because these are lyophilized research compounds intended to remain sealed and properly stored, we cannot accept returns of a product once it has shipped, except as described below.
Damaged or incorrect items
If an order arrives damaged, or you receive the wrong item, contact us at NeoVitalityPeptides@gmail.com or through our support page within 7 days of delivery, with your order number and a photo of the issue. We will replace the item or refund that part of the order.
Orders that don't arrive
If tracking shows an order as delivered but you did not receive it, or an order is lost in transit, let us know within 14 days of the expected delivery date so we can investigate with the carrier.
Cancellations
An order can be cancelled for a full refund any time before it ships. Once an order has shipped, it falls under the policy above.
How refunds are issued
Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer once we issue the refund.