Privacy Policy

When you create an account, we collect your email address, password (stored only as a one-way cryptographic hash, never in plain text), and any name, institution, or shipping address you choose to add. When you send a support inquiry, we collect your name, email, and message. We do not collect payment card details directly; a future payment processor will handle those under its own privacy policy.

We use account and address information to operate your account, fulfill orders once checkout is live, and respond to support inquiries. We do not sell personal information to third parties.

This site uses a session cookie to keep you signed in, and your browser's local storage to remember your cart, your research-use acknowledgment, and simple preferences on your device. We do not use third-party advertising trackers.

We keep account and order information for as long as your account is active, and support inquiries for as long as needed to resolve them and keep a record of the correspondence.

You can update your saved address at any time from your account page. To request a copy of your information or to close your account and have it deleted, email NeoVitalityPeptides@gmail.com.

Passwords are hashed, not stored in plain text, and account pages are only reachable over an encrypted connection. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

This site is not directed to anyone under 18, and we do not knowingly collect information from anyone under 18.

We may update this policy as the site changes. Material changes will be reflected by an updated date on this page.

Privacy questions can be sent to NeoVitalityPeptides@gmail.com.